Terms and Conditions

Service Terms Introduction

These terms govern your use of Syranthoviqume financial planning services and establish the framework for our professional relationship.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Key Definitions

The following terms have specific meanings throughout this agreement:

  • "Service": Our financial planning consultation service including analytical reviews and guidance sessions
  • "User" or "Client": Any individual who subscribes to or uses our financial planning services
  • "Company" or "We": Syranthoviqume Financial Planning Services Pty Ltd and its authorized representatives
  • "Content": All materials, information, and resources provided through our service platform

Service Usage Guidelines

Your use of our services is subject to the following acceptable use guidelines:

Permitted Uses

  • Access consultation services for personal financial planning purposes
  • Receive guidance and analytical reviews of your financial situation
  • Participate in scheduled consultations and planning sessions

Prohibited Activities

  • Sharing account access credentials with unauthorized parties
  • Using services for commercial purposes without written agreement
  • Attempting to reverse engineer or copy our proprietary methodologies
  • Providing false or misleading information during consultations

Your Responsibilities

As a service user, you are responsible for:

  • Providing accurate and complete information for consultations
  • Maintaining confidentiality of your account credentials
  • Notifying us of changes in your financial circumstances
  • Using our guidance responsibly and within your risk tolerance

Intellectual Property Protection

All content, methodologies, and materials provided through our services remain the intellectual property of Syranthoviqume Financial Planning Services.

You receive a limited, non-transferable license to use our content solely for your personal financial planning needs.

Privacy and Data Handling

Your privacy is important to us, and we handle your personal information in accordance with Australian privacy legislation.

Detailed information about our data practices is available in our Privacy Policy. Privacy Policy.

Subscription and Payment Terms

Our service operates on a monthly subscription basis with the following terms:

Payment Processing: Monthly subscription fees of $250 AUD are charged automatically to your chosen payment method

Billing Schedule: Billing occurs monthly from your subscription start date with charges processed in advance

Refund Considerations: Refunds are considered on a case-by-case basis within 7 days of billing, subject to service usage

Liability Limitations

Our liability is limited in accordance with Australian consumer protection laws:

Service Nature

Our consultations provide general guidance rather than specific financial advice, and outcomes depend on your individual circumstances and decisions

User Indemnification

You agree to indemnify Syranthoviqume against claims arising from your misuse of services or violation of these terms, subject to applicable consumer protection laws.

Dispute Resolution Process

For complaints or disputes regarding our services, the following resolution mechanisms are available:

Initial Resolution

We encourage direct communication to resolve any service disputes or concerns through our customer service team.

Formal disputes may be subject to mediation or arbitration under Australian commercial dispute resolution procedures.

External Dispute Resolution

For eligible complaints, external dispute resolution is available through the Australian Financial Complaints Authority (AFCA).

AFCA online complaint system: https://ec.europa.eu/consumers/odr

Service Termination Terms

Either party may terminate the service relationship under the following conditions:

User Termination: You may cancel your subscription at any time with 30 days written notice

Company Termination: We may terminate services for breach of terms or non-payment after appropriate notice

Post-Termination: Upon termination, access to services ceases, but confidentiality obligations continue

Governing Law and Jurisdiction

These terms are governed by Australian law, and any disputes fall under the jurisdiction of Australian courts, subject to consumer protection rights.

Terms Modification Rights

We reserve the right to modify these terms with reasonable notice provided via email or website notification.

Continued use of services after notification constitutes acceptance of modified terms.

Severability Provision

If any provision of these terms is found unenforceable, the remaining terms continue in full force and effect.

Complete Agreement

These terms, together with our Privacy Policy and other referenced policies, constitute the complete agreement between parties.

Terms-Related Contact Information

For questions about these terms and conditions, contact us at contact@syranthoviqume.com or +61 224-856-041

Email: contact@syranthoviqume.com

Phone: +61 224-856-041

Address: Level 15, 1 Collins Street, Melbourne VIC 3000

These Terms and Conditions were last updated on August 15, 2025

Version 1.2